Отклонено Non-payment of deposit bonus

[Hakoom]

Hello
JeTon games casino in its plan deposits 5% bonus daily for crypto deposits. Like the images 1.2.3 that I numbered them.
But since (June 13) they have not paid me the 5% deposit bonus without any reason or full explanation. Since that date, I have deposited about $4500, all of which were in USDT. One of these deposits was in the form of jetton currency, the deposit bonus of which is calculated at 10%.. The images are from the number 4.5.6.7. that I numbered and sent to you.
During this time, I had messages with the supporter who said that it would be reviewed... and finally with an email without explanation, the image of which I sent to you with the number 8.
Please follow up because it is my right that this casino has acted contrary to its advertising. They should pay me the deposit bonus.
Thanks

 

[Support]

Спасибо за обращение, ваша жалоба принята в работу и передана представителю казино. Топик будет обновляться по мере получения информации.


Предположительное время ответа казино - до 7 дней.

 

[JetTonGames]

Hello.

We have reviewed your case.

According to the information available, bonus offers are currently restricted on your account. Please note that all bonuses and promotional offers are provided solely at the discretion of the platform and are not guaranteed for every player.

This decision is not necessarily permanent and may be reviewed in the future. If your bonus eligibility changes, you will be able to participate in the relevant promotions again.

Thank you for your understanding.

 

[Vassserman]

The casino's response has been received. The complaint has been closed.